T’s & C’s

Paperwork

All dogs and cats leaving the UK require a valid pet passport which will be issued by your veterinarian and a rabies vaccination which is given no less than 22 days before the date of collection and is still in date.

All dogs and cats entering the UK require a valid pet passport which will be issued by your veterinarian and a rabies vaccination which is given no less than 22 days before the date of collection and is still in date. The day before collection the client must have completed by their veterinarian, the time critical requirements.

 

Collection

Clients must make arrangements for collection and must be available for collection irrespective of the time of day.

A 10 minute window only is allowed for collection.

Clients will not be allowed in the vehicle as we have other animals in transit.

Clients will be given an estimated time of collection 1 week in advance of the collection date.

We are not liable for any delays in collection time due to traffic, weather etc.

Each client is allocated a standard sized supermarket carrier bag for comfort items for their pet in transit, eg. Leads, toys, a small amount of food etc. etc.

Any soft bedding can be placed in with your pets for transport. We regret we are not able to transport plastic or hard bedding.

We cannot delay transport for any client that is not available for collection.

 

Delivery

Clients must make arrangements for delivery and must be available for delivery irrespective of the time of day.

A 10min window is allowed for delivery only

Clients will not be allowed in the vehicle as we have other animals in transit.

Clients will be given an estimated time of delivery as soon as we arrive in France.

We are not liable for any delays in delivery time due to traffic, weather etc.

The delivery location must provide ease of access, eg if your door bell is behind a gate please ensure the gate is open.

If your home is part of a secured community e.g. gated, apartments etc you will need to meet us at the gates.

We cannot delay transport for any client that is not available for delivery.

Payment

A 50% deposit is required to confirm the reservation with the balance due no less than 2 weeks before collection in cleared funds.